Description
The National Dementia Helpline is an Australia-wide telephone information and support service for people with dementia, their carers, families and friends. Health professionals and service providers, community organisations and people concerned about memory loss can also contact the helpline.
Services provided
- Confidential counselling and support for people with dementia and their carers, families and friends
- Information and advice
- Up-to-date written material about dementia
- Referral to advocacy services
- Information about Dementia Australia
- Information about other relevant services
Eligibility
Available to:
- people with dementia, their carers, families and friends
- people concerned about memory loss
- students
- healthcare professionals
- service providers
- community organisations
How to access
Call 1800 100 500
Email helpline.nat@dementia.org.au
The National Relay Service is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
Costs
The National Dementia Helpline is a free service.
Website
Dementia AustraliaTip
- The National Dementia Helpline is staffed by trained, experienced professionals.
Important
- Counselling and support services are private and confidential.
Complaints
- Dementia , call 1800 100 500 or email helpline.nat@dementia.org.au
- Health Complaints , Complaints and Information, call 1300 582 113
- Office of the Public , call 1300 309 337