Services provided
- Telephone helpline
- Crisis support
- Suicide prevention
- Telephone counselling
- Online counselling
- Health services information
- Health service referral
Eligibility
Available throughout Australia to all residents or visitors
How to access
Contact Lifeline for immediate assistance
- Call 13 11 14
- Visit the website .
The National Relay Service is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.
The Translating and Interpreting Service (TIS is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
Costs
- Calls charged at the cost of a local call.
- Calls from mobile phones are free.
- If you are a prepaid mobile user and do not have credit for your phone, you will still be connected to 13 11 14.
Website
LifelineTip
- You can ask for help and support if events or experiences in your life are causing you a lot of stress. If your life is in immediate danger, always call triple zero (000).
Important
Call Lifeline if you are experiencing a personal crisis and finding it difficult to cope with your situation.
- You can discuss any topic that is causing you distress and the trained crisis support staff will not criticise or judge you.
- Lifeline’s online chat service offers real-time support to people who are feeling overwhelmed.
Complaints
- Lifeline National Office Phone, call (02) 6215 9400
- Online enquiries and feedback, contact