- Mental Health and Wellbeing Hubs can help you with a range of different issues, including lowered mood, anxiety, substance use or addiction, or any distress you may have.
- The Hubs can also support people to address life stressors such as homelessness, financial difficulties and social isolation.
- If you’re having a difficult time or are feeling overwhelmed, you can call 1300 375 330 to have an initial discussion about your needs or you can drop by one of the walk-in services.
- You do not need a referral from a GP or health professional to access support through a Mental Health and Wellbeing Hub.
- All support is free and available to everyone of all ages right across Victoria.
- In an emergency where there is immediate risk of harm to a person, call Triple Zero (000). For 24-hour crisis support, call Lifeline on 13 11 14.
On this page
- Find your nearest Hub
- Who is this service for?
- Is this service free?
- What will happen when I first call?
- Do I need to make an appointment to speak to someone?
- Do I need a referral or mental health care plan to access support?
- Can I access support if I speak a language other than English?
- Can I get anonymous support?
- Transitioning your support from a Hub to a Local Service
- Other support services
Transitioning from Hubs to Local Services
As the Mental Health and Wellbeing Locals are established, the Mental Health and Wellbeing Hubs in the same area will slowly phase down.
For more information see Transitioning your support from a Hub to a Local Service.
Mental Health and Wellbeing Hubs are available to help anyone who is feeling overwhelmed or having a difficult time.
To book an in-person or telehealth appointment call 1300 375 330 (9 am to 8 pm weekdays and 9 am to 5 pm Saturday). Some Hubs are available for walk-ins.
You can also submit an enquiry online via Partners in .
Watch the following video with Sam Beard, Program Lead on visiting the Mental Health and Wellbeing Hubs.
Find your nearest Hub
All Hubs are open Monday to Friday 9 am to 5 pm (closed on public holidays). Please check the individual hub listings below for the days and times that walk-in support is available.
You can also phone Partners In on 1300 375 330 (9 am to 8 pm weekdays and 9 am to 5 pm Saturday).
| Suburb | Location | Walk-ins available? |
|---|---|---|
| Abbotsford | Mind Australia | Call 1300 375 330 for support |
| Ballarat | Uniting Ballarat 105 Dana Street, Ballarat VIC 3350 | Walk-ins available Mon to Fri 9 am to 3 pm |
| Box Hill | EACH Suite 2, 26-28 Prospect Street, Box Hill VIC 3128 | Walk-ins available |
| Coburg and Reservoir | Mind Australia | Call 1300 375 330 for support |
| Cowes and Wonthaggi | Mind Australia | Call 1300 375 330 for support |
| Footscray | Mind Australia | Call 1300 375 330 for support |
| Greensborough | Mind Australia | Call 1300 375 330 for support |
| Horsham | Uniting Horsham 185 Baillie Street, Horsham VIC 3400 | Walk-ins available |
| Omeo | Mind Australia | Call 1300 375 330 for support |
| St Kilda | Better Health Network 22-28 Fitzroy Street, St Kilda VIC 3182 | Walk-ins available |
| Warrnambool | Wellways 24-36 Fairy Street, Warrnambool VIC 3280 | Call 1300 375 330 for support |
| Werribee | Mind Australia | Call 1300 375 330 for support |
Who is this service for?
The Mental Health and Wellbeing Hubs are available to Victorians of all ages who have any mental health or wellbeing concerns.
Support is also available for families, friends and carers of people who are experiencing mental health issues.
Is this service free?
Yes, support is free and available to everyone who lives in Victoria. The Mental Health and Wellbeing Hubs are funded by the Victorian Government.
What will happen when I first call?
A support worker will simply ask you “How can we help?.”
Whatever you need help with – big or small – you will be supported all the way through. Depending on what you feel comfortable with, appointments can be face-to-face or via telehealth.
Do I need to make an appointment to speak to someone?
The easiest way to get help is to call our helpline on 1300 375 330 (9 am to 10 pm weekdays and 9 am to 5 pm weekends). From there, a support worker will discuss your needs and assist you with the help you need.
The Mental Health and Wellbeing Hubs provide a mix of face-to-face support, telehealth, mobile outreach, and online delivery.
Some of our Mental Health and Wellbeing Hubs also accept walk-ins.
Do I need a referral or mental health care plan to access support?
No, you do not need a referral from a GP or a mental health care plan to access support through a Mental Health and Wellbeing Hub.
This is a free service, you can call 1300 375 330 to have an initial discussion about your needs or you can drop by one of our walk-in services.
Can I access support if I speak a language other than English?
Yes. If you need more help in your language, you can call TIS National on 13 14 50 and ask for an interpreter, then ask to be connected to Mental Health and Wellbeing Hubs on 1300 375 330.
Can I get anonymous support?
Yes, if you wish to remain anonymous you can call 1300 375 330 and ask for support without providing your personal details.
Transitioning your support from a Hub to a Local Service
As the Mental Health and Wellbeing Locals are established, the Mental Health and Wellbeing Hubs (Hub/s) in the same area will slowly phase down.
People aged 26 years and over who are being supported by a Hub in an area where there is a Local Service will have the option to transition across to a Local Service or another appropriate provider.
Staff from the Hubs and Local Services will support and work with consumers and their families, carers and supporters to develop and implement a consumer centred transition plan that will focus on achieving continuity of care for people transitioning from a Hub to a Local Service.
If you are a young person, Local Services may provide support in some situations, such as:
- you are having difficulty getting support through headspace or a hospital and need immediate assistance
- you are a family member, carer, or supporter of a person receiving support from a Local Service.
Mental Health and Wellbeing Locals & Mental Health and Wellbeing Hubs fact sheet (Word)
Mental Health and Wellbeing Locals & Mental Health and Wellbeing Hubs fact sheet (PDF)
Other support services
- In an emergency, always call triple zero (000)
- Your GP (doctor)
- Tel. 13 11 14 – Australia-wide crisis support and prevention service
- Tel. 1300 22 4636 – support for issues relating to anxiety and depression
- SANE Tel. 1800 18 SANE (7263)
- Mental Health Foundation of Australia Tel. (03) 9427 0406
- Anxiety Recovery Centre Tel. (03) 9830 0533 or 1300 ANXIETY (1300 269 438)
- Kids Help Tel. 1800 55 1800 – free counselling for young people between the ages of 5 and 25
This page has been produced in consultation with and approved by:
Department of Health - Mental Health & Wellbeing