Contact Virtual Emergency Care if you need urgent care from home or anywhere else. Our free, 24 hours a day, 7 days a week service connects you to an emergency doctor or nurse from your computer, laptop or mobile phone.
Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department. It is available for both adults and children.
You will be connected with an emergency doctor or nurse via video call from your computer or mobile phone.
You do not need a referral from your GP, a Medicare card or an appointment to access Virtual Emergency Care through the Victorian Virtual Emergency Department.
You can contact Victorian Virtual Emergency Department if you have any of the following conditions:
For more examples, visit the Victorian Virtual Emergency Department website's frequently asked questions page.
In a life-threatening emergency, please call Triple Zero (000).
How to access the Victorian Virtual Emergency Department
- Make sure that you have access to a device with a camera (mobile phone, computer, laptop or tablet).
- Access the Victorian Virtual Emergency Department website's Patients page.
- Click the ’Register now’ link.
- Complete the registration form.
- A link to the Victorian Virtual Emergency Department waiting room will be sent to you via SMS and email:
- Click on link to open HealthDirect.
- Click 'Start Video Call' to enter the waiting room.
- Enter your details and click 'Continue'.
- Wait for one of the Victorian Virtual Emergency Department team to pick up your call.
For more information or If you experience any issues with the registration form, please visit www.vved.org.au, call 03 9485 9070 or email vved@nh.org.au.
In your language
Online registration forms are available in multiple languages.
The Victorian Virtual Emergency Department also offers interpreting services and provides the same quality of service for all patients and their families, regardless of ethnicity and level of English proficiency.
This page has been produced in consultation with and approved by:
