There are 70 Rural urgent care centres across Victoria. They are open 24 hours a day, 7 days a week.
Rural urgent care centres are staffed by registered nurses, who provide initial assessment and treatment for any health concern.
A General Practitioner (GP) or hospital doctor may be involved in the care. This can happen over the phone, by video consult, or in person at larger centres. A decision will be made whether care can be provided at the centre or hospital admission or transfer to another facility is required.
Fees may apply for some services including seeing the local GP and/or related blood tests and x-rays.
If fees are charged, this will be discussed with the patient before treatment. If you require an ambulance transfer to another health service, this transfer will be covered by your Ambulance Victoria membership, if you do not have membership, you may be liable for the cost of the transfer.
Other urgent care services available to rural and remote communities include:
- Video call with Virtual Emergency Care 24/7
- Phone 1300 60 60 24 Nurse-on-Call 24/7
- Phone 13 22 29 Maternal and Child Health Line