Summary
Read the full fact sheet- A number of health services in Victoria provide clinical care to aged care residents at home through residential in-reach services.
- The residential in-reach services are staffed by hospital-based nurses and doctors who provide telephone support for and on-site assessment of aged care residents.
On this page
About residential in-reach services
A number of health services in Victoria provide clinical care to people living in residential aged care services, where appropriate and safe, to reduce the risk of unnecessary hospital visits.
Residential in-reach services are staffed by nurses and doctors from a hospital, who may visit you and provide care where you live in certain circumstances.
This may avoid the need for you to travel to a hospital emergency department.
Residential in-reach is not intended to replace the care that you should receive from your residential aged care service or your doctor.
Residential in-reach is usually contacted by residential aged care staff or your doctor. You may wish to talk to the manager or your doctor about using residential in-reach in your area.
In some circumstances it will be necessary for you to go to hospital. Residential in-reach can assess and discuss the most appropriate place for you to receive care, and advocate for your transfer to the appropriate level of hospital care when required.
Find a residential in-reach service
All residential in-reach services operate from Monday to Friday. Some residential in-reach services operate during the evening and many operate over the weekend.
Some health services may have a different name for their residential in-reach service.
Metropolitan residential in-reach services
Central contact phone number
The central telephone number for all metropolitan services is:
- Tel. 1300 65 75 85
When prompted, enter the postcode where the residential aged care service is located and your call will be directed to the most appropriate service from the list below.
Contact details for individual services
| Service | Contact details |
Alfred Health Service for: | Tel. 1800 007 656 Monday to Sunday Telephone referral and support 24 hours per day 7 days per week |
Austin Health Service for: | Tel. 0422 006 655 Monday to Sunday (and public holidays) |
Eastern Health Service for: | Tel. 03 9955 7474 Monday to Friday Saturday to Sunday (and public holidays) |
Monash Health Service for: | Tel. 1300 4 INREACH (1300 4467 3224) Monday to Sunday Telephone referral and support 24 hours per day 7 days per week |
Northern Health Service for: | Tel. 03 8405 8712 Monday to Friday Saturday to Sunday |
Peninsula Health Service for: | Tel. 03 9788 1700 Monday to Sunday |
St Vincent’s Hospital Service for: | Tel. 1800 891 300 Monday to Sunday |
The Royal Melbourne Hospital Service for: | Tel. 0448 570 420 Monday to Sunday (including public holidays) |
Werribee Mercy Hospital Service for: | Tel. 0477 722 363 Monday to Friday |
Western Health Service for: | Tel. 1300 229 656 24 hours, 7 days a week |
Regional residential in-reach services
| Service | Contact details |
Barwon Health Service for: | Tel. 0481 479 022 Monday to Friday Saturday |
Bendigo Health Service for: | Tel. 0428 173 482 Monday to Sunday |
Grampians Health Ballarat Service for: | Tel. 03 5320 4748 or 0478 305 011 Monday to Sunday |
Latrobe Regional Hospital Service for: | Tel. 0418 591 454 Monday to Sunday |
Goulburn Valley Health Service for: | Tel. 0407 334 232 Monday to Friday |
Sub-regional residential in-reach services
| Service | Contact details |
Bairnsdale Regional Health Service Service for: | Tel. 0427 435 126 Monday to Friday |
Bass Coast Health Service for: | Tel. 0418 576 082 Monday to Friday |
Central Gippsland Health Service Service for: | Tel. 0474 701 848 Monday to Friday |
Dhelkaya Health Service for: | Tel. 0459 278 816 Monday to Sunday |
Echuca Regional Health Service for: | Tel. 03 5485 5236 or 0427 141 146 Monday to Friday |
Grampians Health Horsham and Dimboola Service for: | Tel. 03 5381 9195 Monday to Friday |
Mildura Base Hospital Service for: | Tel. 03 5022 3258 or 0438 539 140 Monday to Thursday Friday to Sunday |
Northeast Health Wangaratta Service for: | Tel. 03 5722 5348 or 0408 711 461 Monday to Friday |
Swan Hill District Health Service for: | Tel. 0483 115 039 Monday to Friday 8:00am to 4:30pm |
West Gippsland Healthcare Group Service: | Tel. 03 5623 0674 Monday to Sunday |
Western District Health Service Service for: | Tel. 03 5531 8493 or 0481 013 642 Monday to Friday |
Providing feedback
If you have a complaint about residential in-reach, you can contact the health service directly and ask to speak to the patient liaison officer. You can also contact the Health Complaints Commissioner on Tel. 1300 582 113.
If you have a complaint or concern about the care that you are receiving in the residential aged care service, you can use the complaints process at your service or you can ring the Aged Care Quality and Safety Commission on Tel. 1800 951 822 or you can submit a complaint online.
This page has been produced in consultation with and approved by:
